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Shipping & Returns

Shipping

Once you’ve confirmed your purchase your order is lovingly bundled up by our Shipping Minions in Singapore. They’re on the job from Monday to Friday, so your parcel will normally ship within two business days.


We ship all your goods via DHL. With a good tail wind, the estimated international delivery time is 12-15 working days. Please note that orders with a total weight over 2kg / 4.4lb will be split into 2 or more parcels. Delivery times will vary from country to country and be subject to peak season delays. We provide FREE SHIPPING for all orders over $100 USD and charge a $5 flat rate for all smaller orders.

Please be aware that import duties, VAT/taxes, and other charges may apply and are not included in the price upon checkout. These charges are your responsibility. Should you refuse to pay these charges, and the package is returned to us, your order will be refunded less the rate we are charged for shipping. To learn more about your countries taxation rates please contact your local customs office.

 

Returns

Been smashing it in the bike torture chamber lately and ordered a size too large? Or just not happy with your purchase? Well don't worry we will offer an exchange of size or refund. This offer is valid for 14 days from receiving your order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If upon receiving your product you have doubts about your purchase please keep your product in its original packaging until you have decided. 

Please note, we can't offer a refund or exchange on custom items for change of mind.

If you would like to discuss your purchase, ask questions about sizing or arrange a refund or exchange, please email TheMinions@TheSufferfest.com

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