QUESTIONS ABOUT OUR NEW iPHONE/iPAD APP?

Top 3 questions

How do I download and play my video? 

Easy. Just purchase the video and you’ll get a link in your email (check your junk/spam folder if you’re struggling to find it). Click on that link and you’ll be able to download the file to wherever you like on your computer (the desktop is usually easiest). Be sure to ‘save’ and not ‘open’ the file when clicking on that link. Once you’ve downloaded it, click on the .zip file and extract the .mp4 inside. You can then play that in whatever media player you like however iTunes is our favorite media player.

If your media player is struggling with the file (Windows Media Player is particularly troublesome on some machines), try using iTunes (our favourite) or the free VLC player here. If you do like Windows Media Player, make sure you have the most recent version (as some older versions have a problem with playing .mp4s). We do not recommend Real Player.

How do I get this on my iPhone/iPad without subscribing to your app? 

If you’re not using our app, but have bought the videos direct from our website, you can’t download directly to your device. If you want to watch the video on your iThingy, then here are the steps:

  1. Download the file to your computer.
  2. Unzip the file and save the video somewhere you can find it.
  3. Open iTunes on your computer.
  4. Click on “File > Add to Library.”
  5. Browse for the video you just saved and click ‘Open.’
  6. When that is done (might take a couple of minutes), the Sufferfest video will be in the ‘Home Videos’ area of your ‘Movies’ section.
  7. Make sure your iTunes is set up for ‘manual’ synching of movies to your iPad/iPhone.
  8. Plug in your device, select the Sufferfest video and hit synch. You’re done.

Are these downloads or DVDs? What can I watch them on?

These are downloads – THEY ARE NOT DVDs. They’re in an .mp4 format, which means you can play them on just about any computer, laptop, ipod, blackberry, iphone, PSP, iPad, xbox, television (by connecting a media player) or whatever. If you want to watch them on a DVD, then you can burn them to DVD yourself (you will need to know how to do this and have the right kind of software. Some DVDs/BlueRays do play .mp4 files – check your machine). You can copy it for your own use, too – so if you want to download it onto one computer and then transfer it to another you own, you’ll be able to do that.

Download Problems

How do I download and play my video? 

Easy. Just purchase the video and you’ll get a link in your email (check your junk/spam folder if you’re struggling to find it). Click on that link and you’ll be able to download the file to wherever you like on your computer (the desktop is usually easiest). Be sure to ‘save’ and not ‘open’ the file when clicking on that link. Once you’ve downloaded it, click on the .zip file and extract the .mp4 inside. You can then play that in whatever media player you like however iTunes is our favorite media player.

If your media player is struggling with the file (Windows Media Player is particularly troublesome on some machines), try using iTunes (our favourite) or the free VLC player here. If you do like Windows Media Player, make sure you have the most recent version (as some older versions have a problem with playing .mp4s). We do not recommend Real Player.

How do I get this on my iPhone/iPad without subscribing to your app? 

If you’re not using our app, but have bought the videos direct from our website, you can’t download directly to your device. If you want to watch the video on your iThingy, then here are the steps:

  1. Download the file to your computer.
  2. Unzip the file and save the video somewhere you can find it.
  3. Open iTunes on your computer.
  4. Click on “File > Add to Library.”
  5. Browse for the video you just saved and click ‘Open.’
  6. When that is done (might take a couple of minutes), the Sufferfest video will be in the ‘Home Videos’ area of your ‘Movies’ section.
  7. Make sure your iTunes is set up for ‘manual’ synching of movies to your iPad/iPhone.
  8. Plug in your device, select the Sufferfest video and hit synch. You’re done.

Are these downloads or DVDs? What can I watch them on? 

These are downloads – THEY ARE NOT DVDs. They’re in an .mp4 format, which means you can play them on just about any computer, laptop, ipod, blackberry, iphone, PSP, iPad, xbox, television (by connecting a media player) or whatever. If you want to watch them on a DVD, then you can burn them to DVD yourself (you will need to know how to do this and have the right kind of software. Some DVDs/BlueRays do play .mp4 files – check your machine). You can copy it for your own use, too – so if you want to download it onto one computer and then transfer it to another you own, you’ll be able to do that.

Video Format - Watching the Videos

What can I watch these on?

Any machine that plays .mp4 files. Which is just about anything, really.

Can I watch these on my television? 

If you have a digital television that has the ports to take external media files, you’re partway there. You’ll then need the cables and the technical ability to hook up your media player to your television.

How big are the files? 

Anywhere between 800MB and 3.4 GB depending on the length of the video and quality of resolution.

Which videos are in and HD format?

All of our videos from 2013 onwards are shot in an HD format and will look equally great on all of your devices from a computer or iPhone right up to your big screen TV.

What media player is best to watch these? 

As for playing the video: iTunes is our favourite media player.  If your media player is struggling with the file (Windows Media Player is particularly troublesome on some machines), try the free VLC player here. / If you do like Windows Media Player, make sure you have the most recent version (as some older versions have a problem with playing .mp4s). We do not recommend Real Player.

I can't hear anything on my iPad/iPhone. What's wrong?

Mute - iOS 7: First, check the switch on the side above the volume controls to see if it is on or off (when its off, the orange is visible). Your side switch can also be used for rotation lock and if it is then the mute option is also located in the command centre bar. Double tap the home button and swipe right until you see the controls.

Mute - iOS 8: Check the switch on the side above the volume controls to see if it is on or off (when its off, the orange is visible). It is no longer dual use like it was in iOS 7.

Our Android and Roku Apps

For iPhone/iPad app, please review the FAQ here.

NB: The iOS app is quite different from the Android and Roku apps. The Android app will be updated to the new features in lateMarch 2016. For Frequently Asked Questions and troubleshooting advice on the iOS app, please read the Sufferlandrian Training Centre FAQ.

 

What does the Android/Roku App do? 

For a monthly fee of $9.99 USD, you’ll have access to more than 20 Sufferfest cycling, running and triathlon videos. The videos are streaming, so you there is no need to take up valuable space on your device. You can watch the available videos anywhere you have an internet connection. Incredibly easy.

What videos do I get for the monthly subscription in Google Play/Roku? 

You get ALL of our videos – cycling, running and triathlon – except for Do As You're Told, To Get to the Other Side and The Best Thing In The World. Those, and other new videos, will be added to the app with the new feature update in March 2016..

Can I get the videos out of the app and onto other devices?

No, a bit like Vegas, what happens in the App stays in the App. However, if you have something like AirPlay, you can ‘broadcast’ the videos to a digital television or other large screen.

If I subscribe on Apple, do I also get Android? 

No. The subscriptions are not universal at the moment. However, they will be in March 2016.

Does the Android integrate with TrainerRoad? 

No. The new version of the Android app will have popular features like virtual power, device sync and data display.

If I’m an app subscribers, can I got for Knighthood?

You sure can. GO FOR IT!

Can I use Chromecast with the Android App? 

We don’t support Chromecast at the moment, but hope to in the future.


Watching on Devices (Without Using Our App)

Can I download these videos directly to my iPad/iPhone?

If you’re not using our App (available here), then you can’t get the videos directly on your device. Rather, after ordering the videos from our site and downloading to your computer, you simply need to follow the instructions below.

I bought the videos through your website and downloaded to my computer. Now I want to watch them on my iPad/iPhone. How do I do that? 

It’s easy to get your Suffering on the go. Here is how:

  1. Open iTunes
  2. Click on the ‘File’ menu and then ‘Add to Library’
  3. Find the Sufferfest video you’d like to watch
  4. Import video – it will then appear in the ‘Home videos’ section of iTunes
  5. Synch your iPad/iPhone with iTunes, being sure to check the Sufferfest video in the list of movies that you want to move to your iPad.

How do I get this on my Android device?

Like the iPad and iPhone, you can’t download directly to your Android smart phone or tablet. However, it’s pretty easy to get them on your device with a few simple steps.

  1. First, you have to download to your computer. Be sure ‘save’ (rather than ‘open’) when prompted after clicking the link.
  2. Once you’ve downloaded, you can unzip the files and save the .mp4 somewhere you can find it.
  3. Download a Android media player app- try MoboPlayer or VLC.
  4. Move the .mp4 file across from your computer to your Android device.
  5. Open the video in the media player app. That should do the trick.

USING WITH VARIOUS BIKES AND TRAINING SOFTWARE

What do I need to get started?

You can do our videos on any Turbo Trainer, Rollers, Spin or Stationary bike. Simply jump on the bike, turn on the video and follow the on screen instructions. It helps if you have a trainer with some form of adjustable resistance which you can change in accordance with the effort level required in the workout.

I have an automated trainer, can I plug the trainer software into the videos?

If you’re lucky enough to have a fancy automated resistance trainer, you can drop our workouts into most trainer software. Click here for Sufferfest ERG files compatible with CompuTrainer. CycleOps trainers with PowerBeam can be integrated with our videos using CycleOps Virtual Training (CVT) software. The Wahoo KICKR requires a subscription to a 3rd party software such as Trainer Road in order to synchronise with our videos using ERG mode.

How do I use the Sufferfest with Trainer Road? –If you have a subscription with the folks over at Trainer Road you can view our videos in their software. To do this, you will need to open Trainer Road and drop the video into their software. For more information on this see the Trainer Road website.

BUYING THE VIDEOS

I don’t have a PayPal account. Can I still buy these? 

Yep. The PayPal check-out process will allow you to pay with your credit card, even if you don’t have a PayPal account. No need to register or anything.

Is this legal? –Yep!  All the video and music is officially licensed.

How do I know if these are any good? 

We have earned rave reviews from sites like Cyclingnews.com, Bike Radar, Velonews, Pez Cycling News and more. See our reviews page. We also have a no-questions asked, money-back guarantee. So you can’t lose.

Do you have gift certificates?

Yes, and you can find them on this page

I bought a gift certificate but I haven’t received codes. 

If you have purchased a gift certificate and for some reason you’re still waiting for codes send us an email at: theminions@thesufferfest.com As soon as the minions are awake or done with their intervals they will look into it and get the codes sent out to you.

What is your money back guarantee?

 If you buy a video from our website and aren’t 100% satisfied with your value for Suffering, then let us know within 7 days of purchase and we’ll refund your money – no questions asked.

NEW TO THE SUFFERFEST?

How does this work? Is there a coach or something yelling at me what to do? 

Each video is based on a specific workout. That includes a warm-up, transition to the main set, main set, and warm-down. On-screen instructions tell you what to do at each stage. So, you’ll be told that you need, for example, to do a 2:00 minute interval at an effort level of 8/10 (the videos explain the effort levels) and what cadence you need to do it at. Then, during the interval, you’ll watch professional racing footage of cyclists doing what you’re supposed to be doing. So, if you’re supposed to be doing a climb, you’ll see climbing footage on screen. If you’re supposed to attack, you’ll see an attack. Of course, you’ll probably be working so hard that you’ll just be chewing on your stem, but that’s ok.

Which video should I buy first? 

That depends on what kind of workout you’re looking for. At one extreme sits Revolver, which is seriously intense, flat-out, short intervals. At the other extreme sits videos like ISLAGIATT and Blender, which have longer efforts. A Very Dark Place can be a good place to start as it’s a relatively simple 5×4 minute interval work out. There is a video comparison chart right at the top of the videos page. They are all very hard, though, so be ready!

I’m new, how fit do I need to be? 

If you’re looking for a fun way to get fitter or faster and you can handle a little pain, you have come to the right place. The Sufferfest videos are suitable for first timers all the way through to seasoned professionals. The workouts are tough but it’s really down to you how hard you want to go. The videos will give you suggested effort levels, but if you need to go easier, you can always back off the pace and join back in on the next interval. Work hard but try to enjoy yourself!

I thought turbo training was supposed to be boring, but I actually had FUN doing your videos. Is this ok? –As long as you suffered, fun is ok. This is enterPAINment, after all.

I LOVE a song on one of the videos. Can I buy it off you?

We don’t sell the individual tracks. However, there is a full listing of all the artists on each video page, so you can go to them and buy the song from there. They soundtracks are also on Spotify.

What does IWBMATTKYT mean? 

I Will Beat My Ass Today To Kick Yours Tomorrow. Now get going.

I want to look good while I’m out on my bike. Any fashion advice?

Someone of your good taste should be sporting the Sufferfest Team Kit and, off the bike, our range of t-shirts. No doubt you’ll impress spectators with your sporting prowess and fashion sense.

I just did my first Chamois Dance. Do I have anything to feel guilty about?

 Congratulations. It’s been a long time coming. You’re one of us now.

Where, exactly, is Sufferlandria? 

You go hard enough, deep enough, long enough, you’ll find it. In the meantime, hang out with us over at our Facebook page.

What is wrong with you? Why do you want to cause me so much pain and agony?

 It’s what we do to make you faster. It’s Tough Love.

Someone just threw a shredded chamois at me. What does that mean?

 Oh dear. Sorry, we have to go.

It’s time for me to become a Knight of Sufferlandria. What do I have to do?

Ooooooooooooooo yeah.

Closing Questions

I bought clothing but it’s the wrong size, can I swap sizes?

Sure, it’s no problem to return the clothing for a different size provided, tags are still on the garment and the garment is unworn (other than to try on, of course) and clean. Just email the minions for further details on where to return your purchase : theminions@thesufferfest.com

How do I buy Dark Side kit? 

The Dark Side kit is our most exclusive riding kit and will strike fear into any of your riding buddies. To qualify for the Dark Side kit you must own at least 10 Sufferfest videos- you must be really bad-ass too. Additionally we only allow one set of Dark Side kit in each city, so make sure your city isn’t taken before purchasing the kit. A list of Dark Sider occupied cities can be found here.

What is the best way to accurately determine my size? 

Measure up your favorite jersey and compare the measurements to those of the Champion Systems jerseys. A photo with measurements for each size can be found at the bottom of the page for each set of clothing.

The Sufferfest App - Free 7 Day Trial

The Sufferfest App for Mac, iPad and iPhone is the most affordable, and powerful, way to turbo-charge your fitness. Get unlimited access to our entire video library. Connect to your power meter, heart rate strap or smart trainer, and train to specific fitness targets exactly the way our coaches intended. You can even train with virtual power. Try it free today.